Who is this course for?
The course is designed for staff in aged care agencies who have to deal with clients’ presenting multiple medical and social needs which require not only an understanding of older persons’ different situations but also that of the aged care landscape. Ensuring that clients do not fall through the cracks requires a sound knowledge of ageing issues; the ability to engage and empower clients and their caregivers; as well as negotiating and coordinating with a myriad of other providers. These are skills that require specific training and supervision without which staff usually end up not meeting clients' care needs and are burnt out themselves.
What is case management?
Case Management is defined as a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost-effective outcome. It is undoubtedly one of the most critical skills needed by persons working with the geriatric population.
I. Understanding of the target population for case management
II. Roles and Functions of Case Managers
III. Case Management Processes
(A) Case identification – Finding and screening
(B) Admission and assessment
(C) Careplan development and implementation
V. Ethical Issues
VI. Analysis of case studies (based on agency’s actual cases)
The training programme will be customised to the needs of your agency. Generally, the training package comprises of:
(i) Consultation with relevant team members on key issues including perusing relevant documentation that is currently used for case management
(ii) Skills based training
(iii) Case analysis with participants
(iv) Post workshop consultations